I strongly advise making Benjamin Franklin Plumbing your go-to option for any plumbing emergencies or routine maintenance around your home or business. They are dependable at all times and never let us down. Excellent work. Jeff deserves extra recognition for going above and beyond. We are very satisfied with the service we received.
We have been dealing with septic and plumbing issues for years. While waiting for a new septic system, we had another backup, and Jeff came out. He is the first plumber to identify the main problem, which wasn’t just the septic. He got us on the schedule as quickly as possible, brought an entire crew, and had our plumbing working again in one day. He knows what he’s doing and was great to work with!
Our pipes froze overnight, causing a domino effect of other problems throughout the house. I called that afternoon and had a technician at my door by 8 a.m. The service provided was beyond excellent. I can’t say enough good things about the company or the technician who insisted on making sure I was left happy and with peace of mind. All I can really say is that Ben Franklin has a customer for life. A huge thank-you to Jeffrey—you are awesome!
Tyler arrived on time for a maintenance inspection. He asked if I had any concerns, which he addressed, and even showed me how to fix the aerators on two faucets. I was also having a problem with my shower connector not rotating from cold to hot. After the inspection, he was able to fix the shower. I'm very pleased with his professionalism and his ability to explain everything clearly.
We originally scheduled an appointment to have one toilet fixed. Tyler showed up and was so professional and knowledgeable that we ended up getting three toilets replaced, as well as a kitchen sink fixture. He used quality parts for everything and finished the job in a timely manner. Awesome work!
